At Astral Shop Outlet Shop, we are dedicated to supporting your outdoor adventures with high-quality gear and reliable service. Whether you’re gearing up for hiking, fishing, camping, or other activities, we ensure a smooth shopping experience from delivery to returns. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally, excluding Asia and some remote areas. Orders are processed within 1-2 business days after payment confirmation. Once shipped, delivery times vary based on the method chosen:

  • Standard Shipping: Shipped via DHL or FedEx with a flat rate of $12.95. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Note: Delivery times may vary due to customs or regional delays. Tracking information is provided for all orders.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

How to Initiate a Return or Exchange

  1. Contact Our Team: Email us at [email protected] within 15 days of receipt. Include your order number and reason for return or exchange.
  2. Wait for Authorization: We’ll respond within 2 business days with a return authorization number and shipping instructions.
  3. Pack and Ship: Securely package the item(s) with original tags and packaging intact. Include the return authorization number on the package.
  4. Ship to Address: Send your return to:
    Astral Shop Outlet Shop
    768 Alpha Avenue
    RAWLINGS, US 21557

Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refund Processing

Once we receive and inspect your returned item:

  • Processing Time: Refunds are processed within 5-7 business days after we receive the item.
  • Refund Method: Funds are refunded to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.

Non-Returnable Items

For health and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Coffee & Tea Pots (due to hygiene concerns)
  • Cups, Mugs, & Flasks (for health protection reasons)
  • Dog Coats (intimate animal wear)
  • Any items that have been used, damaged, or are not in original condition

Exchanges

If you need a different size or color, we’ll process your exchange once we receive the returned item. If the exchange item is of higher value, you’ll be charged the difference; if lower, we’ll refund the difference.

Need Help?

Our customer service team is here to assist you! Contact us at [email protected] for any questions about shipping, returns, or exchanges.

Thank you for choosing Astral Shop Outlet Shop for your outdoor adventures. We appreciate your trust and look forward to serving you!