FAQ

What types of products do you offer?

We specialize in outdoor adventure gear including footwear (like Casual Boots, Hiking Boots, and Sneakers), camping equipment (Camp Kitchen items, Coolers), fishing gear (Fly Rods, Fishing PFDs), hydration products, and accessories for both humans and dogs (Dog Coats, Packs).

Are your products suitable for serious outdoor adventures?

Absolutely! Our products are designed for various outdoor activities, from casual outings to serious expeditions. We offer durable and reliable gear to ensure you’re well-equipped for your adventures.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. This allows you to track orders, save preferences, and faster checkout in the future.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address to reset it.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure transactions.

Is my payment information secure?

Yes, we use secure encryption technology to protect all your payment information. We do not store your full credit card details on our servers.

Where do you ship?

We ship worldwide! However, due to logistical constraints, we currently cannot deliver to Asia and some remote regions. Contact us if you’re unsure about your location.

What are your shipping options?

We offer two convenient options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

How long does order processing take?

We process all orders within 1-2 business days before dispatch. This includes checking availability and carefully packaging your items.

Can I track my order?

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information to monitor your delivery.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original packaging with all tags attached.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

How can I contact customer service?

Our friendly team is here to help! Email us at [email protected] for assistance with any questions about products, orders, or deliveries.

What are your business hours?

Our customer service team responds to emails within 24 hours during business days (Monday-Friday, 9AM-5PM EST).